Shipping policy
PawDefense Shipping Policy
Last updated: October 2026
PawDefense aims to provide clear and reliable delivery information for customers across the United Kingdom.
UK Delivery
Delivery times depend on the product, current inventory availability, fulfilment location and courier service.
PawDefense does not apply one universal delivery timeframe to every product.
Where available, an estimated delivery timeframe will be displayed on the relevant product page or during checkout before you complete your purchase.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Order Processing and Fulfilment
PawDefense works with third-party suppliers and fulfilment partners to process and dispatch orders.
The fulfilment location may vary depending on the product and current stock availability.
Some products may be dispatched from facilities located within the United Kingdom, while other products may be fulfilled from other locations.
We do not represent third-party fulfilment facilities as PawDefense-owned warehouses.
Shipping Costs
Any applicable delivery charge will be clearly displayed before you complete your purchase.
Where Free UK Delivery is shown on a product page or during checkout, no standard delivery charge will be added for that eligible order.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Courier tracking systems may require some time after dispatch before tracking information becomes active or is updated.
Multiple-Item Orders
Products within the same order may occasionally be fulfilled from different locations.
As a result, products from the same order may arrive in separate packages and at different times.
Where this occurs, you will not be charged an additional delivery fee unless an additional charge was clearly disclosed and agreed before purchase.
Delivery Estimates
Any delivery timeframe displayed by PawDefense is an estimate based on information available at the time of purchase.
Delivery may occasionally be affected by factors outside our reasonable control, including:
• Courier delays
• Severe weather
• Public holidays
• Inventory changes
• Transportation disruption
• Address problems
• Customs or border processing where applicable
If your order has not arrived within the estimated delivery period, please contact PawDefense Customer Support so that we can investigate.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing complete and accurate delivery information during checkout.
If you notice an error after placing your order, please contact us as soon as possible.
Once fulfilment or dispatch has begun, we may be unable to change the delivery address.
Failed Delivery
If delivery cannot be completed because an incorrect or incomplete address was supplied, or because a parcel was not collected where required, additional delivery arrangements may be necessary.
We will review such situations individually and explain any available options before any additional charge is agreed.
Lost Orders
If you believe that your order has been lost in transit, please contact us with your order number.
We will investigate the shipment with the relevant fulfilment or delivery partner and provide an appropriate resolution where required.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible.
Where helpful, please provide:
• Your order number
• Photographs of the product
• Photographs of the packaging
• A short description of the damage
We will review the issue and provide an appropriate resolution.
Contact
For questions about delivery, tracking or an existing order, please contact PawDefense through the Contact page on our website.